Maintenance Contracts
Electronic security and surveillance equipment requires regular maintenance to remain effective. External systems normally require servicing twice a year, internal systems just once.
All new equipment supplied by ICL Solutions is covered by a manufacturers back to base warranty, though in some cases this is invalidated if recommended service intervals have not been met.
The labour cost for moving or replacing components covered by a manufacturers warranty is chargeable, unless a maintenance contract from ICL Solutions is in place.
The Primary Care
Service Plan
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Access to our help desk during normal working hours
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We will endeavour to respond within 24 hours of your request (excluding evenings, weekends and public holidays)
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Routine Inspections, 2 visits per year.
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Minor adjustments during inspection
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12-month warranty for extra equipment
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Free review of your security requirements
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All call outs will be chargeable at the current rates.
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Notes:
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The Primary Service Plan does not include charges for parts and labour.
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Primary Care service plan does not include CCTV downloads.
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Charges will be made for replacement consumables such as batteries.
The Standard Care
Service Plan
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Access to our help desk during normal working hours
-
We will endeavour to respond within 24 hours of your request (including evenings, weekends and public holidays)
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Routine Inspections, 2 visits per year.
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Minor adjustments during inspection
-
12 month warranty for extra equipment
-
Free review of your security requirements
-
All labour charges included for faults due to equipment failure not resulting from circumstances beyond our control i.e. mains failure, lightening or water damage, vandalism etc.
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Notes:
The Standard Service Plan does not include charges for parts.
Standard Care does not include CCTV downloads.
Charges will be made for replacement consumables such as batteries.
Response Times
In all standards of maintenance agreement, the company would seek to attend to any call outs in a quick response time. We always have a dedicated response engineer on duty, whose sole responsibility is to ensure our stringent standards are upheld.
Response to Faults
With a standard service contract, the system will be periodically serviced and maintained with a full service/report.
The service contract ensures a guaranteed response to your system in a quick response time.